YOUR PRIVACY IS IMPORTANT Your privacy is important to us. This statement outlines Tessella Solutions’ policy on how we manage the personal information we hold about our customers and others. It applies to all operations within Tessella Solutions in Australia including visitors to our website. Tessella Solutions recognises the Privacy Act and has adopted the “National Privacy Principles” as our policy on all methods of contact available to you with us.
Why do we collect information?
We will collect personal information in the process of conducting business. That personal information may be obtained directly from you, via another contact in your organisation or through a third party who we believe has informed you that your details may be provided to us. We will only store your personal details if they are relevant to your organisation conducting business with us. We do not normally obtain or store information that is deemed by the Privacy Act to be “Sensitive Information”.
We store personal information to ensure that we can maintain contact with the organisations with which we do business. This contact may be verbal, electronic or written. The reason for the contact may be to inform, request assistance or to maintain a relationship.
When do we use your information?
The information we collect will only be that which is necessary for the conduct of our business and our relationship with your organisation. Information gathered by us in one instance may be used in another instance unless you expressly requested that we do not. However, we will only use the information which we receive about you for the purpose of doing business with your organisation or in connection with that purpose.
How do we collect the information?
Where practical, we will only collect information directly from you. If we collect it from another source, we will do what is reasonably possible to inform you that we have collected the information. You may choose the contact options that you would like through our web-based registration page. Modifications made by you through our registration page may take time to take effect within our databases. If you choose not to use the registration page we will market to you as if you had selected all options on the registration page, unless you advise us otherwise. If you are our only contact for your organisation and choose through the registration page to have no contact with Tessella Solutions, your organisation may not be able to do business with us.
How do we store your personal information?
Your information is held either in paper-based records or in electronic form in our databases. We take precautions to ensure the security of that information. If your information is no longer needed, we will either delete it from our systems or de-identify it, so that it cannot be attributed to you personally.
To whom will we disclose your information?
Your personal information may be given to other organisations, such as the vendors that we represent and organisations that we use to assist us in the conduct of our business, including but not limited to couriers, marketers and our financial institutions.
How can you check the information we hold?
We will take all reasonable steps to ensure that the information we hold is accurate, and we will put into effect any changes that you request. If you wish to view the personal information that we have stored please e-mail, fax or write to our Privacy Officer, who will arrange for your personal information ONLY to be extracted and made available for viewing by you at the Tessella Solutions’ office (Note: This will not include any passwords or security relevant information). We will not mail or e-mail your personal information document to you but we will notify you in a timely manner when it is available for viewing at the Tessella Solutions’ office. If through a channel of contact you are forwarded to another site or organisation, Tessella Solutions is not responsible for the privacy practices or content of that site or organisation.
You can contact us using our contact form or at any of the following:
Phone: 0420 784 449
or mail us using the following address:
108a Ahern Road, Pakenham, VIC 3810.